- Processing and dispatch
- Ready-to-ship pieces are prepared within 2 to 4 business days. Custom and made-to-measure orders are normally ready in about 3 to 5 weeks, confirmed after your request.
- Delivery and shipping cost
- Express shipping is FREE within the United States. International shipping is calculated at checkout, and delivery speed, duties and taxes can vary by destination, carrier and customs review.
- Returns: 7 days
- You have 7 days after receiving your item to request a return. Items must be in new condition — unworn and unused, in the same condition you received them, with tags and original packaging — and you will need the receipt or proof of purchase. We accept returns for both defective and non-defective products. Returns are handled by mail and a free return shipping label is included in your package, so you pay nothing to send the item back. To start a return, contact us at thegacket@gmail.com with your order number. Items sent back without first requesting a return cannot be accepted.
- Refunds, restocking fee and exchanges
- Once we receive and inspect your return we will let you know if the refund was approved. A restocking fee of 10% of the product price applies to returns and is deducted from your refund; this fee is waived if the item arrived defective, damaged or incorrect. Approved refunds are processed to your original payment method within 7 days, and your bank or card issuer may take a little longer to post it. We accept exchanges: tell us the size or colour you want and we will arrange it, or return the item and place a new order once the return is accepted. Please inspect your order on arrival and contact us immediately if anything is defective, damaged or incorrect — we will put it right at no cost to you. Custom, personalised and made-to-measure pieces cannot be returned unless there is a verified production fault. Customers in the European Union and the United Kingdom keep their statutory 14-day cooling-off right, which applies in addition to this policy.
