Delivery Policy
Every Gacket order is dispatched with tracked express delivery, free within the United States. Below you will find full details on rates, timelines, couriers, duties, and how we handle delivery issues.
Shipping Rates
- United States — free shipping on every order. No minimum spend, no exceptions.
- International orders — shipping is calculated at checkout based on your destination, so you always see the exact cost before you pay.
We deliver to all countries with the exception of Russia, Israel, Iran, Iraq, India, and any OFAC-sanctioned territories.
Dispatch Timelines
Dispatch time depends on the type of item you order:
| Order Type | Dispatch Time |
|---|---|
| Prime Marked Products | 1–2 business days |
| All other Jackets & Outerwear | 5–10 business days |
| Made-To-Measure Jackets & Outerwear | 3–4 weeks |
| Footwear | 2–3 weeks |
| Made-To-Measure Footwear | 3–4 weeks |
| Bespoke Products | 5–12 weeks |
Please note:
- Items marked Prime are held in stock and ready to ship.
- All other products are made or prepared to order, so dispatch times vary by category. Use the table above as your guide.
- Once dispatched, delivery usually takes a further 3–4 business days.
Courier Service
To keep the service premium end to end, we send orders through express carriers including DHL and FedEx. We reserve the right to select whichever courier offers the most efficient route for your delivery.
PO Box and military addresses: we are currently unable to deliver to PO, APO, DPO, or FPO addresses.
Customs Duties
If your order attracts customs duties, we cover the cost.
The duty must be paid upfront by you when accepting delivery. Send us the receipt afterwards and we will reimburse you, typically within 5–7 days. Reimbursements are issued via PayPal.
Lost or Damaged Parcels
If tracking shows your parcel as delivered but it has not reached you, contact both our Customer Support Team and the courier within 5 working days of the recorded delivery date so an investigation can be opened. Claims submitted after 5 working days cannot be accepted.
Once the carrier confirms the loss or damage in transit, we will make it right with either full store credit or a replacement of your original order. Please note that lost orders are not eligible for a cash refund.
Delivery Issues & Rescheduling
Tracking
A tracking number is provided once your order ships, and following up with the courier is the customer's responsibility. If the courier holds your parcel or attempts delivery while you are unavailable, please contact them directly. After repeated failed delivery attempts a courier may destroy the parcel, and we cannot accept responsibility in those cases.
Refused Deliveries
If a parcel is refused and sent back to the courier, it is treated as lost or destroyed and we are unable to process a return. If you wish to return an item, please accept the delivery first and then follow the return instructions provided.
Incorrect Addresses
Please make sure your shipping address is correct and current. Once an order has been dispatched we cannot redirect it to a different address — contact the courier for options. If a parcel ultimately goes undelivered, it will not be returned to us, because courier return fees and duties frequently exceed the value of the goods. In that situation the package is destroyed and we are unable to process a cancellation or return.
Additional Information
- Order confirmation: an email confirmation is sent as soon as payment is received. If it does not arrive, please contact our Customer Support Team.
- Combined shipments: where several orders are heading to the same address, we may consolidate them (unless you tell us otherwise) to save time and cost. This can slightly delay the earliest order.
- Complimentary items: orders of more than 10 products do not include complimentary items as standard. Exceptions may be approved by our customer support representatives.
Questions about delivery? Contact our team and we will be glad to help.