Shipping Policy

Last updated: October 2025

At Gacket, we aim to deliver your order quickly and securely, wherever you are in the world. Please review our shipping policy below for detailed information.

1. Order Processing

• All orders are processed within 2–4 business days after payment confirmation.
• Orders are not shipped or delivered on weekends or public holidays.
• If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you by email if there are any significant delays.

2. Shipping Time & Methods

We offer worldwide shipping with trusted courier partners.

Estimated delivery times:

• USA & UK: 7–14 business days
• Europe: 10–18 business days
• Other countries: 14–25 business days

Please note that delivery times may vary depending on customs clearance and your local postal service.

3. Shipping Charges

• Shipping costs are calculated at checkout based on your delivery location and order weight.
• We occasionally offer free shipping promotions on selected products or order amounts.

4. Tracking Your Order

• Once your order has shipped, you will receive an email with your tracking number and a link to track your package.
• Tracking information may take 24–48 hours to update after dispatch.

5. Customs, Duties, and Taxes

• Gacket is not responsible for any customs and taxes applied to your order.
• All fees imposed during or after shipping (such as tariffs, taxes, or import duties) are the customer’s responsibility.

6. Lost or Damaged Packages

• Gacket is not liable for products damaged or lost during shipping.
• If you receive your order damaged, please contact the shipping carrier or our support team immediately with photo evidence so we can assist you in filing a claim.

7. Incorrect Shipping Information

• Please double-check your shipping details before confirming your order.
• Gacket is not responsible for non-delivery due to errors in the shipping address provided by the customer.

8. Contact Us

For questions or concerns about your shipment, please contact our support team at:
support@gacket.com