Return & Exchange Policy

20 Days Return & Exchange Guarantee

At Gacket.com, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, you may request a return or exchange within 20 days of receiving your order.

For assistance, please contact our support team at info@gacket.com. Our team typically responds within 24 hours.

Please note: Return shipping costs are the responsibility of the customer.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

• The item must be returned within 20 days of delivery.
• The product must be unused, unworn, and in original condition.
• All original tags, packaging, logos, and accessories must be intact.
• Proof of purchase (Order Number) is required.

If the returned product arrives without original tags or shows signs of use, the refund or exchange request may be declined.

How to Initiate a Return or Exchange

1. Email us at info@gacket.com within 20 days of delivery.
2. Include:
   • Your Order Number
   • Reason for return or exchange info@gacket.com
   • Clear photos of the product (if defective or incorrect item)
3. Wait for confirmation and return instructions from our support team.

For exchanges, replacement items are subject to stock availability.
If the requested item is unavailable, we will issue a refund instead.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• Contact us within 24 hours of receiving your order.
• Provide your order number and clear images of the issue.

If the defect is due to a manufacturing fault or material issue, we will offer:

• A replacement (if available), or
• A full refund.

Order Cancellation Policy

• Orders can be canceled within 24 hours of purchase for a full refund.
• If canceled after 24 hours, a 25% cancellation fee will apply.
• If the order has already been shipped, cancellation will result in:
  • A 25% deduction, plus
  • Shipping charges.

We strongly recommend reviewing size charts carefully before placing your order.

If you need help selecting the right size, please contact us before purchasing.

Important Notes

Shipping fees are non-refundable unless the return is due to our error.

We do not accept returns after 20 days.

Refunds are processed after inspection of the returned item.